Find My Downloads
Enter your order details to securely access files from a previous purchase.
All Kobobrand products are digital downloads. No physical shipment or tracking number is associated with your order.
Use the same email address entered during checkout.
Forgot your order code?
Enter the email address used at checkout and we’ll send you a secure link to view eligible past purchases.
Need Help?
If you cannot locate your purchase, email [email protected] with your name, checkout email, approximate purchase date, and PayPal transaction ID when available.
Support hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time
Typical response time: 1–2 business days